CUSTOMER SUPPORT
Featured Questions
How can I get started with prioriTIX?
Using prioriTIX is a breeze. Start by signing up for an account. Next, tell us what kind of show experience you prefer – simply choose your season (set of shows) and subscribe to monthly or in-one payments. Our team at prioriTIX shops tickets and lets you know when we find matches. Once, you’ve accepted a matched show, we purchase the tickets. When it's close to show time (day of the show), they'll appear like magic in your customer portal!
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See also: How It Works
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Want the nitty gritty details? Read our Terms & Conditions
Why buy tickets with prioriTIX?
prioriTIX saves you time, and ensures you don’t miss out on your preferred season of Broadway show tickets.
A season subscription:
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makes your budget for seeing shows predictable
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scores you the seats, shows, and times that you enjoy most
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does the ticket shopping for you – set it and forget it!
How do I pay for tickets?
With prioriTIX, you simply subscribe to your selected season. Ticket costs are included in your total subscription price.
How do I access my tickets?
We’ll send tickets right to your prioriTIX customer portal.
Lost that email? Head over to your portal to retrieve your ticket with just a few clicks.
VIDEOS
Pro Tips & How-Tos
F.A.Q.
General Questions
What is prioriTIX?
We are a subscription-based Broadway season ticketing service.
How do I get started with prioriTIX?
Using prioriTIX is a breeze. Start by signing up for an account. Next, tell us what kind of show experience you prefer – simply choose your season (set of shows)…
Is there an app for prioriTIX?
We will be launching our app soon. Want to help shape the future of prioriTIX? Contact us at support@prioritix.com to let us know you're interested in becoming a product tester.
Why buy tickets with prioriTIX?
prioriTIX saves you time, and ensures you don’t miss out on your preferred season of Broadway show tickets.
A subscription:
makes your budget for seeing shows predictable
scores you the…
Is prioriTIX available in my city?
In 2025, prioriTIX is only available in New York City’s Broadway. Stay tuned for future city launches.
Tickets & Booking
How do I purchase tickets?
With prioriTIX, you simply subscribe to your selected season. Ticket costs are included in your total subscription price.
Can I get a refund or exchange my ticket?
Ticket purchases are final and non-refundable once you accept them, unless a show is canceled.
Can I buy group tickets?
At this time, we offer a maximum of 4 tickets per show per subscription. Use this form if you need to purchase more than one subscription or the occasional extra…
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Link.
How do I access my tickets?
We’ll deliver your ticket pdf right to your customer portal on the day of the show, and send you a reminder email or SMS text ahead of time. Didn't receive…
Accessibility & Special Requests
Are there accessible seating options?
Yes. We offer the accessibility options available at each theater, which may differ slightly from venue to venue.
Can I request ASL interpretation or audio description?
Shows have closed captioning and audio description available. ASL performed shows happen occasionally.
Partnerships & Business Inquiries
I’m a theater or producer—how can I list my show?
We’d love to hear from you! Get in touch with our team here, and we’ll get back to you in 48 hours or less.
Are you hiring?
We don’t currently have any open positions available, but check back in the near future! We’re always on the lookout for talented minds!
Account & Customer Support
Do I need an account to buy tickets?
Yes. All prioriTIX subscriptions begin with the sign-up process, during which you’ll create an account. We cannot currently offer services to non-account-holders.
What happens if a show is canceled?
If a performance is canceled we will contact you with your options. Generally, this will be a re-schedule to a new date or switch to a different, comparably priced show…
How do I contact customer support?
Email support@prioriTIX.com OR create a support ticket here.
Future Features & Updates
What’s next for prioriTIX?
We have some exciting announcements on the horizon! Stay tuned by signing up to our email list! (We promise, the only spam we like is Spamalot!)
How can I stay updated on new shows and deals?
Sign up to our email list or follow us on social @prioriTIX.
✨New Updates!--Official May 2025 Updates and Change Log is live!
I'd like to see my ticket in the portal!
I'd like to see a native iOS app! 😎