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CUSTOMER SUPPORT

Featured Questions

How can I get started with prioriTIX?

Using prioriTIX is a breeze. Start by signing up for an account. Next, tell us what kind of show experience you prefer. Then, simply choose your season (set of shows). Our team at prioriTIX shops tickets and lets you know when we find matches. Once, you’ve accepted a matched show, we’ll email your tickets when it’s close to show time!

Why buy tickets with prioriTIX?

prioriTIX saves you time, and ensures you don’t miss out on your preferred season of Broadway show tickets. 

A season subscription: 

  • makes your budget for seeing shows predictable

  • scores you the seats, shows, and times that you enjoy most

  • does the ticket shopping for you – set it and forget it!

How do I pay for tickets?

With prioriTIX, you simply subscribe to your selected season. Ticket costs are included in your total subscription price.

How do I access my tickets?

We’ll email your ticket pdf right to your inbox.
Lost that email? Head over to this form to retrieve your ticket with just a few pieces of information.

VIDEOS

Pro Tips & How-Tos

How-to: Schedule Your Season
01:00
How-To: Set Preferred Seats
00:58
How-To: Choose Your Show Set
00:35
How-To:  Set Subscription Payment
01:25

F.A.Q.

General

General Questions

What is prioriTIX?

We are a subscription-based Broadway season ticketing service.

How do I get started with prioriTIX?

Using prioriTIX is a breeze. Start by signing up for an account. Next, tell us what kind of show experience you prefer. Then, simply choose your season (set of shows).…

Is there an app for prioriTIX?

We will be launching our app soon. Want to help shape the future of prioriTIX? Contact us at support@prioritix.com to let us know you're interested in becoming a product tester.

Why buy tickets with prioriTIX?

prioriTIX saves you time, and ensures you don’t miss out on your preferred season of Broadway show tickets.

A subscription:

  • makes your budget for seeing shows predictable

  • scores you the…

Is prioriTIX available in my city?

In 2025, prioriTIX is only available in New York City’s Broadway. Stay tuned for future city launches.

Tickets

Tickets & Booking

How do I purchase tickets?

With prioriTIX, you simply subscribe to your selected season. Ticket costs are included in your total subscription price.

Can I get a refund or exchange my ticket?

Ticket purchases are final and non-refundable once you accept them, unless a show is canceled.


Can I buy group tickets?

At this time, we offer a maximum of 4 tickets per show per subscription. Use this form if you need to purchase more than one subscription or the occasional extra…

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Link.

How do I access my tickets?

We’ll email your ticket pdf right to your inbox. Lost that email? Head over to the prioriTIX portal (we sent you an email with your unique link) to retrieve your…

Accessibility

Accessibility & Special Requests

Are there accessible seating options?

Yes. We offer the accessibility options available at each theater, which may differ slightly from venue to venue.

Can I request ASL interpretation or audio description?

Shows have closed captioning and audio description available. ASL performed shows happen occasionally.

Partnerships

Partnerships & Business Inquiries

I’m a theater or producer—how can I list my show?

We’d love to hear from you! Get in touch with our team here, and we’ll get back to you in 48 hours or less.

Are you hiring?

We don’t currently have any open positions available, but check back in the near future! We’re always on the lookout for talented minds!

Account

Account & Customer Support

Do I need an account to buy tickets?

Yes. All prioriTIX subscriptions begin with the sign-up process, during which you’ll create an account. We cannot currently offer services to non-account-holders.

What happens if a show is canceled?

If a performance is canceled we will contact you with your options. Generally, this will be a re-schedule to a new date or switch to a different, comparably priced show…

How do I contact customer support?

Updates

Future Features & Updates

What’s next for prioriTIX?

We have some exciting announcements on the horizon! Stay tuned by signing up to our email list! (We promise, the only spam we like is Spamalot!)

How can I stay updated on new shows and deals?

Sign up to our email list or follow us on social @prioriTIX.

Still have questions?

Feature Requests & Upvotes

Comments (1)

Alex
Apr 14

I'd like to see a native iOS app! 😎

Like
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